Refund policy
All sales are final.
We are unable to issue a refund for your purchase. Please confirm the items that you require prior to making your purchase.
All items are non-returnable unless previously authorized and approved by a supervisor. A 20% restocking fee will be assessed on all returns that have been authorized and approved by a supervisor.
Contact us to obtain a Return Authorization Number before sending any items back to us. We cannot accept a return without a Return Authorization Number. A copy of the itemized customer invoice listing the returned items must be enclosed with your return shipment. Shipping charges are non-reimbursable. We are unable to accept a credit card draft as a sales receipt.
All returns must be in salable condition.
We are unable to accept any returns on:
- All sale books
- All directories
- All codes and technical standards
- All society/association documents
- All study guides including EIT/FE/PE review texts and solution guides
- Shrink wrapped items that have been opened
- Software or books with disk packages that have been opened
- Items that have been special ordered
- PDF's
- online courses